Privacy Policy

What information do we collect?

In order to provide psychological services, I collect and maintain the following personal and health information:

• Personal details: name, date of birth, contact information, Medicare number (if applicable), emergency contact details
• Health information: medical history, mental health history, current symptoms and concerns, treatment information, assessment results
• Referral information from your GP or other health professionals
• Financial information for billing purposes

How do we use your information?

Your personal and health information is used to:

• Provide psychological assessment and treatment
• Communicate with you about appointments and treatment
• Process Medicare claims and private health insurance claims
• Communicate with your GP or other treating health professionals (with your consent)
• Comply with legal and professional obligations

How do we store your information?

All clinical records are stored securely in password-protected electronic systems and/or locked filing cabinets. Access to your information is restricted to myself and, where necessary, administrative support staff who are bound by confidentiality agreements.

Who do we share your information with?

Your information will only be shared with your explicit consent, except where required or permitted by law. This may include:

• Your GP or referring health professional (with your consent)
• Other health professionals involved in your care (with your consent)
• Medicare or private health insurance providers for billing purposes
• Legal or regulatory authorities where required by law
• In situations where there is a serious threat to your safety or the safety of others

Your rights

You have the right to:

• Access your personal and health information
• Request corrections to your information if it is inaccurate or incomplete
• Request that your information is not shared with specific individuals or organisations (noting legal exceptions)
• Lodge a complaint if you believe your privacy has been breached

Record retention

In accordance with Australian Psychology Board guidelines, clinical records are retained for a minimum of 7 years from the date of your last appointment, or until you turn 25 years of age (whichever is later). Records are then securely destroyed.

Website and online communications

This website does not use cookies or tracking technologies. Any information submitted through the contact form is transmitted securely and used only to respond to your enquiry. Email communications are sent via secure, encrypted channels where possible.

Telehealth sessions

Telehealth sessions are conducted using secure, encrypted video conferencing platforms. I do not record sessions unless explicitly agreed upon in writing. You are responsible for ensuring your own physical privacy during telehealth sessions.